FAQ

How to contact?
If you have any query or wish to reach out to us, simply raise a new ticket.  For doing so, click on the + button displayed on top left corner of the page.
Thu, 28 Nov, 2019 at 12:39 PM
How to Order on Website?
To order the products, follow these steps You can choose the product from the shop page i.e https://www.shasha.co/shop or you can select the product...
Thu, 28 Nov, 2019 at 12:31 PM
I am paying from Out of India, my payment is not going through. What shall I do?
At times, when payment is being made from outside India, the payment is blocked by your respective banks since the same is in INR. In such cases, you may re...
Mon, 21 Oct, 2019 at 3:18 PM
What is the status of my order?
Every product description mentions the estimated dispatch time for the product. Once we receive your order, it takes us a while to process the same and prep...
Mon, 21 Oct, 2019 at 3:10 PM
How to register on the website?
It is not compulsory to register on the website for the purpose of making any purchase. While filling billing details, an option ‘Also Create my Account’ is...
Mon, 21 Oct, 2019 at 3:07 PM
I have not received any order confirmation message.
Once the order is successfully placed, a mail for order confirmation is sent to registered email id. In case, you are not able to find the same in your Inbo...
Mon, 21 Oct, 2019 at 3:09 PM
My order is still showing processing, what does it mean?
Once the order is received by us, rest assured, we are actively working on the back-end to manufacture your product and deliver it to you at the earliest. ‘...
Mon, 21 Oct, 2019 at 3:13 PM
How do I track my parcel?
Once your product is dispatched, we call in tracking id from our various courier partners. In case of international shipments, it may sometimes take upto 72...
Mon, 21 Oct, 2019 at 3:14 PM
Shipment status is showing Undelivered, what should I do?
We have instructed our courier partners to attempt delivery three times. So in case courier status is showing as undelivered or delivery not attempted, kind...
Mon, 21 Oct, 2019 at 3:16 PM
How to Contact In Terms Of Grievance?
Kindly Raise a Ticket in case of any grievance, however, you can Whatsapp us also at +91 8595004350 (For Grievance Resolution.)
Fri, 7 Aug, 2020 at 12:26 PM